All of your questions and doubts answered!
Frequently asked questions
How do I place an order?
Ordering is easy! Just decide on the product you want, the paper type, size, how many, etc and then just call, email or instant chat us (bottom right)
I’ve placed my order but just noticed a mistake on my artwork?
We completely understand mistakes happen! So if you've placed an order and it hasn't been processed then there'll be no charge and you can simply send us the updated file. If your job has been completed/processed we will unfortunately have a small charge.
How does money-back guarantee work?
Unhappy with your order? We'll refund all of your money or re-print it for free!
How do I supply files for printing booklets/brochures?
Will you check that my leaflet folds correctly?
Yes anything that has a fold or perforation will be checked before the whole job is run.
Will you check my work before printing?
We triple check all jobs before printing - the last thing we want to do is print your job only to find out it's not how you wanted it!
What are your operating hours?
We operate 7am - 11pm so you can email, call or chat with us between those times
Can I come to you in person?
What size do I need to supply artwork for large format banners or posters?
You can supply the file 4 times smaller in order for it to be easier and quicker to process. ie; a 2 metre x 1 metre banner can be supplied at 500mm x 250mm, we can then scale it up, without losing any quality.
What if my file is too big
No worries please forward your files to us using one of the file transfer websites such as wetransfer, mailbigfile, dropbox etc
Can you design my artwork?
If your order is over £100 yes for FREE!
Do you print small 1 off print jobs?
Do you offer big print jobs
Yes, get in touch for discounted pricing!
Can I get my job same day or next day?
Yes we offer a next and same day print and delivery service.
When will my order be delivered?
We aim to deliver your order as quickly as possible.
Orders placed under our Standard Delivery option will be delivered within a maximum of 5-7 working days and in many cases will be delivered sooner. This is a guide only and is not subject to any warranty or condition.
Goods are usually dispatched either by parcel or pallet carrier depending on size of order and will require signing for at time of delivery.
The first working day commences on the working day a print ready PDF file is received by us provided it is received before 9.30am on that working day. If received after 9.30am then the first working day will commence the following working day.
What format shall I send my file?